We strive for happy patients.
If you are not entirely satisfied with any aspect of our care or service please let us know so that we can address your concerns.
We take any complaints seriously. We will investigate them in a full and fair way, while maintaining your confidentiality.
Complaints can help us to improve the care and service that we offer our patients. We will never discriminate against patients who have made a complaint.
If you’re still unhappy with the outcome, you can refer the matter to the Parliamentary and Health Service Ombudsman on 0345 015 4033, who is completely independent of the NHS and government.
For advice and help making the complaint contact The Independent Complaints Advocacy Service (CAS) on 0300 456 8349.
The General Dental Council (GDC) is the regulatory body of the dental profession in the United Kingdon. Their address is 37 Wimpole Street, London, W1G 8DQ and their telephone number is 020 7887 3800.
Our dentists and staff adhere to the rules governing the profession by the GDC as set out in their publication “Standards for Dental Professionals”. You can find out more about the GDC on their website www.gdc-uk.org.